|Convincing customers with quality
The job that fire services do is a highly responsible one. Rosenbauer supports them in this with products that function perfectly and reliably.
The three criteria through which the company distinguishes itself from competitors are innovation, functional design and system integration. In the past few years, Rosenbauer has brought a slew of product innovations to market: 41% of the 2011 revenues of Rosenbauer International AG were derived from new products that are no more than five years old.
Fire fighting equipment has to function reliably for years and even decades. This is why the company assures the lasting quality of its products by means of systematic quality management. The quality management system is certified to EN ISO 9001:2008 and is lived out in practice at Rosenbauer as a dynamic process.
Worldwide after-sales support
Long-lived products, and equally long-lived availability of spare parts, are a key customer requirement. This is why the company's after-sales service operates a worldwide network of service stations and is on call around the clock. Another contribution to sustainability is refurbishment: This involves older vehicles being rehabilitated in their entirety, and refitted to the very latest state of the art in terms of engineering and safety.
The demands being made of fire departments are constantly evolving. For us, this means always being willing to innovate in a way that stays closely tuned to what is happening "on the ground". By institutionalizing innovation management, we have created the framework for systematically gearing product development to the specific requirements of fire departments.
Ensuring the safety of firefighters in action is a central concern in product development. To take just one such example, the crew-cab of the new AT vehicle comes fitted out as standard with safety belts, seat-belt tensioners and side airbags. A program for preventing accidents on fire-fighting missions has also been carried out in the USA in recent years. In recognition of these efforts, the Group's US companies have received several distinctions, among them the "Best New Apparatus Award" from the US trade press in the safety category.